Refund Policy

Last updated: September 8, 2026

This policy explains when you're entitled to a refund on your NRI Circle membership, recurring service subscriptions, and individual service requests. It works alongside our Terms & Conditions.

1. Membership

• 7-day money-back guarantee: if you cancel your annual membership within 7 days of registering, you'll receive a full refund of the membership fee, provided no paid service request has already been fulfilled under it.
• After the 7-day window, membership fees are non-refundable for the remainder of the annual term, though you may cancel auto-renewal at any time to stop future charges.
• Membership renews automatically each year unless cancelled from your account before the renewal date.

2. Recurring Service Subscriptions

• Recurring subscriptions (for services billed on a repeating schedule) can be cancelled at any time from your account. Cancelling stops future billing cycles.
• Charges already processed for the current billing cycle are not refunded, since the subscription provides access/scheduling for that cycle regardless of whether every visit is used.

3. One-Time Service Requests

• Full refund: a service request can be cancelled free of charge, with a full refund of any amount paid, any time before a vendor has been assigned.
• Partial refund: once a vendor has been assigned but hasn't started the work, cancelling may result in a partial refund, reflecting any coordination already done.
• No refund: once a vendor has started or completed the work, the request is no longer eligible for a refund.
• Our fault, not yours: if a service isn't delivered because of an issue on our side (no vendor available, a missed SLA with no valid reason, or a quality failure confirmed by our support team), you'll receive a full refund regardless of the stage above.

4. Express / Priority Charges

Express or priority surcharges are refunded automatically whenever the service isn't completed within the time window promised for that priority tier — you don't need to request this separately.

5. Add-ons & Coupons

Add-on services booked alongside a request follow the same refund rules as the request itself. Any coupon discount applied to a cancelled item is reversed along with the refund; the coupon is not reissued for reuse unless the cancellation was due to an error on our part.

6. How Refunds Are Paid

Approved refunds are returned to the original payment method (Stripe or PayPal) within 5–10 business days, depending on your bank or card issuer's processing time. We do not issue refunds in cash or to a different payment method.

7. How to Request a Refund

Cancel directly from your account where possible — the request tracker and billing pages show whether a cancellation is still eligible for a full or partial refund before you confirm. For anything not covered above, or a dispute over a completed service, contact us via the Contact Us page and our support team will review it, generally within 2–3 business days.

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or an in-app notice before they take effect.